The Complacency of Mediocre Companies

Posted on Leave a commentPosted in About me, Customer Service

  I was inspired to write this article after a brief social media exchange between a car parking app company and myself over the failings of their security philosophy. You can read the exchange here. Companies often outsource their social media to specialist agencies for good reasons. These agencies are dedicated to responding to clients […]

More BT Broadband Woes

Posted on Leave a commentPosted in Customer Service, Technical

So my phone line and therefore broadband have gone down again. For the full hilarious history, see my previous Blog post:  http://mikehardcastle.com/wp/2015/05/01/bt-are-not-the-most-up-to-date-company/ The phone line works, but has so much noise that you cannot hear anything above the crackling, so the broadband is intermittent. If somebody phones the landline, the broadband goes off for hours at a […]